Frequently Asked Questions

Everything you need to know about your Muli Collection experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that sale items and intimate apparel are final sale for hygiene reasons.

How do I care for my Muli Collection garments?

To maintain the quality of our premium fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry and avoid direct sunlight to prevent color fading.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.